The social worker plays a pivotal role in home healthcare, providing essential support and assistance to users of socio-health services and their families in navigating the complexities of social and healthcare systems, managing psychosocial issues, and accessing community resources. From addressing emotional distress to facilitating care transitions and advocating for users' rights, the qualified social worker contributes to person-centered holistic care that promotes well-being and enhances quality of life.

The social worker conducts assessments and support, performing comprehensive evaluations to identify users' social, emotional, and societal needs, as well as existing support systems and resources. They assess factors such as living conditions, caregiver support, financial challenges, mental health status, and coping mechanisms. Based on these assessments, social workers provide counseling, emotional support, and practical assistance to help users and families navigate challenges related to illness, disability, or aging. Sometimes, the social worker acts as a case coordinator—if the patient’s medical condition is highly complex and requires multi-service coordination.